SVP, Head of Client Services, CEMEA

Job Functions:

Skill:

·        Establishes and fosters relationships with clients and internal partners at all levels, including executive management.

·        Leads and inspires the CS CEMEA team, focused on delivering excellent client experience and optimizing our clients’ operational performance

·        Represents CS on the CEMEA Leadership Team and representing CEMEA on the Global CS Leadership Team.

·        Drives service strategy and revenue growth for the region, leads budget creation and is accountable for revenue and expense targets, and regional scorecard

·        Manages all CS staff supporting to the CEMEA region, some of whom dual report to other Global CS functions, requiring close partnership and coordination with other Global CS Leads.

·        Performs as a leader and thought partner on cross-functional crisis management team as needed, often requiring leading through crisis that has no precedent.

·        Directs Client Services and Project Management resources across the region to ensure that all Enterprise, Product, Sales and client projects are successfully deployed in a cost effective, timely manner, with a high level of client happiness.

·        Drive creation and delivery of processing optimization models for clients and markets to ensure efficient and optimized transaction processing.

·        Represents the voice of the client on all operational initiatives and issues with key internal partner organizations including CS, Sales, Product, Systems, Finance, Risk and Legal.

·        Partners with Global CS functions to deliver critical CS functional support in the region.

·        Leads by example, setting development and leadership goals for the organization, holding leaders accountable for the development of their teams

Job Requirements:

·        A minimum of 20 years of successful experience in progressive leadership roles with Client facing accountability, preferably in the Payments industry

·        Functional experience in card operations, supporting highly complex clients and/or services, is a plus

·        Demonstrated ability to strategically lead cross functional teams through high impact complex business issues that do not have precedent

·        Demonstrated strategic ability to solve complex global cross-functional issues exercising critical thinking and sound judgment

·        Strong people leader with track record of building high performing teams

·        Ability to thrive leading change and manage ambiguity

·        Bachelor’s degree

·        Fluent in English. Russian, Arabic and/or French are a plus