Director, Customer Value

Job Functions:

Skill:

·       Establish C-level relationships during sales cycle to understand customer key business objective and critical metrics, and instill confidence in our ability to deliver on the expected business outcomes.

·       Act as the focal point of contact and liaison post-sale between customer Executives and Company teams including Product teams, Legal, Engineering, Professional Services, Technical Support, Technical Account Management and Customer Success.

·       Ensure a flawless transition of the customer requirements and business objectives from pre-sales motion to the post sales execution.

·       Develop and deliver compelling, CxO-ready case presentations (return on investment, total cost of ownership, etc.) sought at driving value realization discussions.

·       Map out customers' "as is" and "to be" business processes with the goal of identifying and prioritizing key use cases and business value drivers.

·       Assisting customers in navigating internal organizational changes and implementing effective organisational change strategies.

·       Build Customer advocacy for future marketing opportunities such as case studies and events.

Job Requirements:

·       Influence on both customer stakeholders and internal Company counterparts, navigating challenging conversations that may emerge during the customer journey.

·       Strong executive presence and presentation skills, comfortable collaborating with and speaking publicly to C-suite executives. Ability to understand and communicate path to business value through technology transformation.

·       Self-starter comfortable initiating and leading programs within a fast-paced environment.

·       Focus on results and strategic approach with an ability to build the future through effective customer engagement.

·       Collaborative and cross-functional approach is a must (particularly with Sales, Customer Engineering & Customer Success, and other key partners).

·       Extensive confirmed experience in digital transformation, value consulting, value engineering and/or a background in sophisticated technology delivery/transformation programmes.

·       Proven understanding of how Marketing, Engineering and Product teams’ function, particularly in the areas of Data Engineering, Personalization and Customer Insights.